Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
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Creatio’s new 8.3 Twin CRM update hits Salesforce where it hurts: ‘we don’t think of AI as an add-on…it’s just part of our app experience’
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Salesforce launches Agentforce 3 with AI agent observability and MCP support
Salesforce Agentforce 3 has AI agent observability and native MCP support, providing real-time visibility and secure interoperability.Read More
Salesforce just unveiled AI ‘digital teammates’ in Slack — and they’re coming for Microsoft Copilot
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Salesforce takes aim at ‘jagged intelligence’ in push for more reliable AI
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What you need to know about Amazon Nova Act: the new AI agent SDK challenging OpenAI, Microsoft, Salesforce
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Salesforce launches Agentforce 2dx, letting AI run autonomously across enterprise systems
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Qodo’s open code embedding model sets new enterprise standard, beating OpenAI, Salesforce
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93% of IT leaders see value in AI agents but struggle to deliver, Salesforce finds
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Salesforce drops Agentforce 2.0, brings reasoning AI to enterprise
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Salesforce launches Agentforce Testing Center to put agents through paces
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