OpenAI open sourced a new Customer Service Agent framework — learn more about its growing enterprise strategy
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Solidroad just raised $6.5M to reinvent customer service with AI that coaches, not replaces
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Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don’t interrupt
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Adobe previews AI generated PowerPoints from raw customer data with ‘Project Slide Wow’
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Fly.io (YC W20) Is Hiring a Customer Support Director
Fly.io is building a kind of public cloud, running apps for our customers on our own hardware around the world….
Former Google, Meta leaders launch Palona AI, bringing personalized, emotive customer agents to non-techie enterprises
Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.Read More
How Axis Security is using Xpander.AI’s agent platform to supercharge customer support ticket management
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How Narvar is using AI and data to enhance post-purchase customer experiences
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ISPs say their “excellent customer service” is why users don’t switch providers
If the FCC leadership wasn’t changing hands, the Notice of Inquiry could be the first step toward a rulemaking. “We…